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Technical Product Writer

Please, send us your CV & Portfolio

Job Description

We're SMSBump, a Yotpo Company. SMSBump is a marketing platform helping eCommerce businesses boost ROI and build meaningful relationships with their customers via SMS. Currently, our product is being used by 90,000+ customers globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

 

As a Technical Product Writer you will own the product writing & documentation domain for SMSBump. You’ll be a member of our marketing team and serve as a key link between our product managers, marketing, UX designers, and support.

 

The ideal candidate should have a customer-focused mindset, technical savviness, and the passion to describe the most complex concepts in simple & friendly terms. As you become an expert on our product and a true ambassador for our customers, you’ll have a crucial role in ensuring the quality of our UX and documentation. You’ll be expected to own your domain from end to end, manage and prioritize content creation according to project timelines.

 

Responsibilities: 

 

- Develop hands-on expertise with our product and create user-friendly content to explain complex terms and topics

- Create and maintain our product documentation (knowledge base articles, in-app tutorials and instructions)

- Create onboarding and educational video materials (screencasts, short how-to videos)

- Work with the content team to maintain consistent brand language across the app and in all educational materials

- Work with UX designers to produce the right look and feel for the content items and experiment with different mediums (text, video, webinars, etc)

- Collaborate with the content team, product managers, developers, and other internal stakeholders on a daily basis

- Outbound work with writing teams from external technological apps and platforms

- Work closely with support to build and enhance our internal & external knowledge base

 

Requirements: 

 

- BA/BS degree or equivalent practical experience

- Impeccable English is a must

- At least 2 years of relevant experience working for a software vendor, such as technical writing, product documentation or online publishing, including experience writing technical customer-facing materials

- Ability to manage multiple competing priorities in a fast-paced, constantly changing environment

- Copywriting experience

- Quick learner, with a good grasp of technical concepts

- Experience with basic video editing tools (Camtasia) - advantage

- Experience in a SaaS company - advantage

- Experience in B2B Marketing - advantage

 

What we offer:

 

- Track to success. Work in a dynamic organization with close to 0 employee churn and the biggest Bulgarian-backed VC exit

- Ambient and laid-back office atmosphere + best coffee in town

- Regular events and team buildings in and outside the country

- Competitive remuneration

- Extra health insurance package

- Company backed Hackathons, conferences, etc

- Multisport card

- Food and soft drinks bar

CV*:

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