1. Information We Collect
1.1. Visiting smsbump.com
We use Google Analytics and cookies to analyze our site's performance. These services help us track approximate location, browser information, device information and language used. Those metrics are solely used to provide an overview of how people interact with smsbump.com. We do not profile customers based on any of the above listed information.
1.2. Creating an Account
When you create an account on smsbump.com, we ask you for your phone number and email address. We collect, store and process the information you have provided us for contacting you.
1.3. Sending Text Messages
Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer. We will store and use this data to show you campaign analytics and results including message delivery status, sent status, and in some cases whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of smsbump.com (third party link shortener, GA tracking, etc) you must refer to their specific third party policies which you will need to agree with. Upon sending the text messages, we will pass the data to our text message operator Nexmo to fulfill their delivery.
Nexmo, 217 Second Street 4th Floor, San Francisco, CA 94105. Information is being shared to Nexmo only upon initialising a marketing campaign. If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.
1.4. Using our App on Shopify, BigCommerce, OpenCart, WordPress, etc.
By creating an account on any of the supported platforms the rules from point 1.2 apply.
1.5. Sending Text Messages Using Shopify, BigCommerce, OpenCart, WordPress, etc
Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer or directly initialising a campaign sent via the Text marketing section in your E-Commerce platform. We make a series of calls to the platform where we fetch recipient phone numbers and names where applicable. When using automations, we get the recipient’s First name, Telephone number and products in cart and use this data to send them a personalized text message, following the best practices guide available inside the Shopify app. We then use this data to display analytics as presented below. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of smsbump.com (third party link shortener, GA tracking, etc) you must refer to their specific third party policies which you will need to agree with. Upon sending the text messages, we will pass the data to our text messages operator Nexmo to fulfill their delivery.
Nexmo, 217 Second Street 4th Floor, San Francisco, CA 94105. Information is being shared to Nexmo only upon initialising a marketing campaign. We will store and use this data to show you campaign analytics results including message delivery status, sent status, number of orders, ROI and purchases resulted in a sale. We will also show clicks based on country and data that details the number of clicks (when using our native link shortener). If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.
We are processing all transactions on smsbump.com and BigCommerce, OpenCart and WordPress via a third party payment provider PayPal. Clients provide their names, address, and telephone number. We do not store any of this data on our website. We only store the dates when the payments went through and whether they were successful or not. We are processing all transactions on Shopify via Shopify's payment provider. Shopify acts as a payment gateway and automatically processes paid orders. We do not collect and/or store any credit card or bank information besides whether the order was paid or not.
2. Social Media Plugins
SMSBump features three plugins for information sharing and commenting: Facebook, 1601 S. California Ave, Palo Alto, CA 94304, USA; Twitter 1355 Market St #900, San Francisco, CA 94103, USA and Disqus 717 Market St, San Francisco, CA 94103. Visiting our website does not automatically result in sharing data on these social media networks. Facebook and Twitter remain idle until clicked upon. Once clicked upon, you will be taken to the social media network following their own specific privacy policies that you are recommended to accept. Disqus remains inactive until you decide to write a comment in any of the blog sections. Same rules apply as above.
3. Access to Information
You have the right to request access to the information that we store for you. You can do this by contacting us at email@example.com. Before we provide you access to your information we might need to verify your identity. We will process your request electronically.
4. Information Security
SMSBump takes care to secure personal data. All user information is encrypted and protected from unauthorized access, manipulation, falsification, and unauthorized disclosure. We do not share, exchange or give away your information except when necessary for sending text messages with our partner mentioned in 1.3 and 1.5.
5. Information Update and Deletion
If you believe that the information we have on file for you is not up to date you can reach out to us so we can update it for you.
Our Customer Success team uses Intercom to provide you with a seamless support experience.
We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience.
Our Customer Success team uses FullStory to provide you with a seamless experience.
Use of FullStory Services: The FullStory Services utilize a powerful script that creates a new level of ease for website owners to understand the usability of their websites. Website owners who use FullStory Services can watch a DVR-like video playback of user sessions on their website, enabling meaningful insight into their users' experience, as an effective way to identify usability problems and other areas for improvement. FullStory exists to make the web better for end-users, and it is only available to websites that share that goal.
9. California Consumer Privacy Rights
SMSBump respects our users’ and their customers’ privacy. Therefore, we will only use the information you share with us to route and connect the sender with the intended recipient, and transmit mobile messages. This includes but is not limited to sharing information with:
We do not sell, rent, lease, loan, trade, or in any other way participate in the for-profit exchange of any phone numbers or customer information collected through our service. Nonetheless, we reserve the right to disclose any information at all times, if made necessary by any law, regulation or governmental request, to avoid liability, or to protect our rights and/or property.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org or use this request form. We will verify your request using the information associated with your account which might be your email and phone number. Government identification may be required. SMSBump Customers can also designate an authorized agent to exercise these rights on their behalf.
10. Contact Us
If you wish to contact us regarding the rules stated above you can do this either by mail via email@example.com. Our address is 7 Fulkerson Street, Cambridge MA, 02141, USA.
Last Modified: Mar 18, 2020