Privacy Policy

1. Information We Collect

1.1. Visiting smsbump.com

We are using Google Analytics and cookies to analyse how our website is used. These services help us track approximate location, browser information, device information, language used. These services are solely used to provide an overview of how people interact with smsbump.com. We are not profiling customers based on any of the above listed information.

1.2. Creating an Account

When you create an account at smsbump.com, we ask you for your phone number and email address. We will collect, store and process the information you have provided us and may use it for contacting you.

1.3. Sending Text Messages

Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer. We will store and use this data to show you campaign analytics and results including message delivery status, sent status, and in some cases whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of smsbump.com (third party link shortener, GA tracking, etc) you will be referred to their specific third party policies which you need to agree with. Upon sending the text messages, we will pass the data to our text messages operator Nexmo to fulfill their delivery. Nexmo, 217 Second Street

4th Floor, San Francisco, CA 94105. Information is being shared to Nexmo only upon initialising a marketing campaign. If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.

1.4. Using our App on Shopify, BigCommerce, OpenCart, WordPress, etc

By creating an account on any of the supported platforms the rules from point 1.2 apply.

1.5. Sending Text Messages Using Shopify, BigCommerce, OpenCart, WordPress, etc

Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer or directly initialising a campaign sent via the Text marketing section in your E-Commerce platform. We make a series of calls to the platform where we fetch recipient phone numbers and names where applicable. When using automations, we get the recipient’s First name, Telephone number and products in cart and use this data to send them a personalized text message, following the best practices guide available inside the app (Shopify). We then use this data to display analytics as presented below. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of smsbump.com (third party link shortener, GA tracking, etc) you will be referred to their specific third party policies which you need to agree with. Upon sending the text messages, we will pass the data to our text messages operator Nexmo to fulfill their delivery. Nexmo, 217 Second Street 4th Floor, San Francisco, CA 94105. Information is being shared to Nexmo only upon initialising a marketing campaign. We will store and use this data to show you campaign analytics results including message delivery status, sent status, number of orders, ROI and purchases resulted in a sale. We will also show clicks based on country and data that details the number of clicks (when using our native link shortener). If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.

1.6. Payments

We are processing all transactions on smsbump.com and BigCommerce, OpenCart and WordPress via a third party payment provider PayPal. Clients provide their names, address, and telephone number. We do not store any of this data on our website. We only store the dates when the payments went through and whether they were successful or not. We are processing all transactions on Shopify via Shopify's payment provider. Shopify acts as a payment gateway and automatically processes paid orders. We do not collect and/or store any credit card or bank information besides whether the order was paid or not.

2. Social Media Plugins

SMSBump features three plugins for information sharing and commenting: Facebook, 1601 S. California Ave, Palo Alto, CA 94304, USA; Twitter 1355 Market St #900, San Francisco, CA 94103, USA and Disqus 717 Market St, San Francisco, CA 94103. Being on our website does not automatically result in sharing data on these social media networks. Facebook and Twitter remain idle until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to accept. Disqus remains inactive until you decide to write a comment in any of the blog sections. Same rules apply as above.

3. Access to Information

You have the right to request access to the information that we store for you. You can do this by contacting us at mike@isenselabs.com. Before we provide you access to your information we might need to verify your identity. We will process your request electronically.

4. Information Security

SMSBump cares to secure personal data. Each of users information is encrypted and protected from unauthorized access, manipulation, falsification, or unauthorized disclosure. We do not share, exchange or give away your information basides when necessary for sending text messages with our partner mentioned in 1.3 and 1.5.

5. Information Edition and Deletion

If you believe that the information we have on file for you is not up to date you can reach out to us so we can update it for you.

6. Privacy Policy Coverage

SMSBump is constantly striving to improve the services and offerings, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on our website or any of the apps that you might be using our service on. Please note that if you've opted out of our emails or provided an invalid email address or phone number, this privacy policy will still govern your use of our service presented in point 1. As a registered account holder you are still responsible for reading, understanding and agreeing to our privacy policy.

7. Contact Us

If you wish to contact us regarding the rules stated above you can do this either by mail via mike@isenselabs.com. Our address is 7 Fulkerson Street, Cambridge MA, 02141, USA.


Last Modified: May 16, 2018