Boost Your Reviews Strategy With Review Request Flows
In a mobile-first shopping landscape, brands should incorporate innovative ways to collect more reviews and enhance their reviews strategy — and SMS is a fantastic channel to do so. And with the synergy between Yotpo SMSBump and Yotpo Reviews and UGC you can send fully automated customer review requests via text message.
The following article will teach you how to easily enable product and site review request flows to level up your strategy and grow your brand.
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Important: To make the most of the Yotpo Synergy, you must first have both apps installed on your Shopify store.
Creating review request flows in SMSBump
Thanks to the Yotpo Synergy, the apps sync automatically once you have both SMSBump and Reviews and UGC installed on your Shopify store. All you have to do is enable the review request flows. Go to Flows & Automations from the main menu and click Explore more flows.
Now type reviews in the search bar, and you’ll see the two types of flows you can enable:
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Yotpo Product Review Request: ask your customers via SMS to give their feedback on how they like the item they purchased from you.
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Yotpo Site Review Request: get your customers’ opinions on their overall experience with your brand via SMS.
Simply click on the flow card you wish to enable and click on Activate flow.
If you wish to change the pre-written message and maybe add a little something to match your brand’s voice, you can simply click on the Edit flow button, which will lead you to the flow editor.
Once activated, the flows will prompt shoppers to leave their feedback after placing an order.
This was our quick tutorial on enabling product and site review request flows and making the most of the Yotpo Synergy. Feel free to check out the rest of our Knowledge Base or contact us for any questions or feedback.
