Which Number Can My Customers Subscribe to?
Ever wondered which is the number your customers can use you in case they want to message you or they simply want to subscribe to your text marketing list?
This article will help you find the answer to that.
In general when you sign up for any text marketing service, your messages will be sent via a specialized number, most often a shortcode. This is the number your customers will see when you send them a SMS. Your customers can also use this number to:
- Subscribe to your text marketing list via a keyword or mobile popup
- Initiate a chat with you after you’ve send them a message
- Opt-out to your text marketing
Due to different local regulations, the subscription numbers for some countries differ.
For all your US customers you will receive a number which your customers can use to subscribe to your text marketing services.
Please be aware that this number might not be the same for everyone, so it is essential to do the following step to see which is your dedicated subscription number.
To access your number just navigate to your Keywords menu under the Growth Tools.
If this is the first time you are using this feature your screen will look like this:
Then you can proceed and create a subscription keyword, which your customers can use to subscribe to your messages. To learn more about setting up a keyword please refer to the following article:
On the next page you will find all subscription numbers depending on your customer’s phone number.
The number which you will see in the first box is the number we have dedicated for your US phone numbers. Please only use the number which is assigned to you for your marketing communication, otherwise your customers might end up subscribing to the list of a different store.
In case you have people who subscribed to your list with a Canadian phone number, they will receive your messages from 81787 and this will be in turn the number they should text in case they want to subscribe to your text marketing services or to reply to any of your messages. This number is universal for all of our clients.
If international customers want to sign up for your text marketing list, they will need to message your keyword to +447451277770. This number is universal for all SMSBump users and applies for subscriptions outside of the US and Canada.
Please be aware that in most locations people won’t be receiving your texts from the above mentioned number but rather from an alphanumeric senders such as SMSBump or BRANDNAME. When a message is received from such sender recipient cannot reply to it.
Important: Sending messages from a selected brand name is only possible from our paid plans.
Launching a marketing campaign with keyword opt-in
When you create a marketing campaign and you want to include a keyword subscription, please be aware that you will need to create 3 separate campaigns for each region with the different numbers as provided above. While it might be a bit time consuming, consider that you can optimize your costs by making your campaign active in the times when it really matters.
In case you still have questions about the short code your customers should use to subscribe to your text marketing list, please contact us in our live chat or drop us a line at email@example.com.