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How to Integrate and Use Gorgias in SMSBump

As an SMSBump user, you can integrate and use the partner app Gorgias to offer exceptional customer support.

 

Using the Gorgias ticketing system effectively, you’ll be able to decrease your customer service response time by up to 50%, by tracking and responding to all customer queries in both the SMSBump Chat and the Gorgias platform.


Syncing Gorgias with SMSBump

 

In order to sync Gorgias with the SMSBump, you need to have an account on both platforms.

 

1. Log into your Gorgias.io account and click on Tickets and then Settings.


settings_gorgias_api_key_smsbump
 

2. Under the Settings menu, click on REST API.

get_rest_api_settings_gorgias
 

3. You will see the three fields of information necessary to complete the sync with SMSBump:
 

  • Base API URL

  • Username (your email address)

  • API Key

    Important: You will need to copy the information from each field and paste it in SMSBump a couple steps later, so keep this window open.

    rest_api_details_gorgias_smsbump
     

4. Open a new window and open the SMSBump app. Click on Integrations and then select Gorgias.

choose_integration_gorgias_menu_SMSBump
 

5. Copy the Base API URL, Username and API Key from your Gorgias account and paste them in their corresponding field. Click on Submit to complete the process.

submit_gorgias_setup_smsbump

Good job! Your Gorgias account is now synced with the SMSBump app.

 

Create a Test Ticket

 

You need to create a test ticket in order to make sure the integration is working properly with SMSBump.

 

6. Click on Create Test Ticket and then OK.

 

create_test_ticket_gorgias_SMSBump

 

7. Open your Gorgias account and click on Open under Tickets to see your test text message.

 

smsbump_gorgias_test_customer_message

Important: New tickets will arrive with unique tags that will tell you the source of the ticket. This will allow you to prioritize responding to customer messages of the highest importance first.

 

smsbump_gorgias_text_field

 

Write a Text Message

 

When a customer texts you with a question, you can use the text box to write your reply. Click on Send and your response will be sent directly to the customer’s phone as a text message.

 

smsbump_gorgias_text_field

 

Sending a reply through Gorgias.io will automatically begin a conversation in the SMSBump Chat. You will be able to keep track of all messages and respond to customers in both Gorgias.io and the SMSBump app.

smsbump_chat_gorgias_integration

 

 

 

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