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How to Enable the Back in Stock Flow

With supply chain issues continuing to impact inventory, allow customers to stay informed when products they’re interested in come back in stock. Our Back In Stock flow allows you to capture subscribers and automatically notify them when items they want become available.  This article will introduce you to how the flow works and how to enable and edit it. 

 

 

What is Back in Stock?

 

Back in Stock is an automated flow that informs customers when an out-of-stock product is available. It adds a pop-up button to the product page of your Shopify store where shoppers actively choose to be notified. When our algorithm detects the product is available, the customer will automatically be informed via SMS or email. 

 

Important:  Back in Stock is effectively a subscriber collection method. Once a customer opts-in for Back in Stock notifications, he becomes a part of your Yotpo SMSBump subscriber list. 


 

Enabling the Back in Stock flow


Navigate to Flows & Automations in the main dashboard menu and click on the Back in Stock flow card or Back in Stock (SMS and Email) if you wish to notify shoppers on all channels.

 

Navigation Back in Stock


 

A pop-up with an overview of the flow will appear. You can choose whether or not to add a discount to your welcome flow by clicking on the toggle button. 

 

Important: A pop-up button will be added to your product pages when activating the flow.

 

Click on the Activate flow button to complete the setup!

 

Back in stock enable


 

Customizing your Back in Stock button and flow

 

As with all Yotpo SMSBump features, you can easily customize every aspect of the Back in Stock flow. All you have to do is click on the Edit flow button in the preview pop-up, and you’ll be taken to the flow editor. 


 

Editing pop-up button design

 

You can edit the look of the pop-up button that appears on your product pages by clicking on the Edit design button in the trigger section of the flow. 

 

Edit button back in stock


 

Now you can edit the three form conditions - Button, Pop-up, and Success. You’ll find that the customization is the same as editing a subscriber collection pop-up. You can change colors, shapes, and text, so it perfectly fits your brand! When you are done, simply click Apply

 

Important: Make sure you add the correct links to your Privacy Policy and Terms of Service in the Pop-up section. 


 

 

Back in stock button customization

 


 

Customize trigger options

 

The trigger section also allows you to choose when the flow is triggered from the following options:

 

  • Minimum inventory to notify customers: The minimum quantity of a product required to send a notification SMS or Email. 

  • Number of subscribers to notify per restocked unit (optional): The number of subscribers who will receive a notification per product unit. If that number is 2 and the product quantity is 10, 20 customers will get notified via the flow.  

  • Maximum number of days to notify customers after they ask to be notified: The number of days after which the customer will no longer receive a notification if the product becomes available. 

 

Trigger options

 

Customize your message

 

You can also edit the text message or email to fit your brand voice by clicking on the Action step. Make the most of our various shortcodes to really personalize your flow. We also recommend using the Click-to-buy feature, which takes the customer from the message directly to checkout and includes a GIF of the product. 

 

Edit text and email back in stock


 

Feel free to experiment with your flows! Add A/B testing to find out which messages work better, add delays and conditions to personalize customer experience, and target your audience even more precisely. 

 

When you’re ready, simply save the flow, and you’ll find it in your Flows dashboard, where you can track its performance, edit or disable it. 

 

 

This was our tutorial on enabling and editing the Back in Stock flow. Don’t hesitate to contact us if you have any questions or feedback! 

 

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