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How to Connect and Use ReCharge in SMSBump

ReCharge is a powerful and popular app that offers several recurring billing options and helps Shopify store owners grow the list of customers that subscribe to receive their products.

 

By connecting ReCharge with SMSBump, you will be able to send out the following text message automations:

 

  • Subscription Activated: Inform customers that they have successfully subscribed to recurring billing. Use a text message to let them know when their next payment is due.
     

  • Subscription Cancelled: Automate a quick SMS notification to confirm with customers that their subscription to recurring billing has officially been cancelled and they will no longer be charged.
     

  • Subscription Order Abandoned: Remind customers who’ve abandoned their subscription order to complete their checkout with the link provided in the automated text message.
     

  • Upcoming Payment: Notify customers on an upcoming payment — either on the day it is due, or a specific number of days before payment is due.
     

  • Product Upsell via keyword: Offer customers additional products they can purchase on a subscription base by texting back the {ADD} keyword. 
     

  • Skip a monthly payment via keyword: Provide customers with the option to skip a monthly delivery by replying with a simple {SKIP} keyword. 
     

  • Failed Charge: Notify customers when there is an issue with their subscription payment, preventing it to go through. 


This guide assumes you already have ReCharge installed, and will go over how to connect it with SMSBump and launch each SMS automation mentioned above.
 

Connecting ReCharge with SMSBump


The integration steps are quite simple and you’ll have the two apps running together in a couple minutes.

 

1. From the side app menu, click on Integrations and afterwards select ReCharge.

 

smsbump-integrations-recharge
 

2. Read the integration features and then press the Configure button.

smsbump-recharge-configure-app

 

3. Give permission for SMSBump to access and modify Shopify store data by clicking on Install.

recharge-install-app-smsbump
 

4. Your checkout page will automatically display the new checkbox. Good job, you have now connected ReCharge with SMSBump.

recharge_checkout_SMSBump


Subscription Created


Launch a Subscription Created automation to let customers know that their subscription has successfully been made, and that they will now receive recurring billing.

subscription-activated-smsbump-recharge

 


Subscription Cancelled


Send a Subscription Cancelled automation to tell customers that they will no longer be charged, as their subscription to recurring billing has been cancelled.

 

cancelled-subscription-sms-automation

 


Subscription Order Abandoned


The Subscription Order Abandoned automation is great for reminding customers to complete their checkout if they have forgotten to finalize the purchase of a subscription.

abandoned-cart-sms-atuomation-smsbump-recharge

 


Upcoming Payment


Launch the Upcoming Payment automation if you would like to remind customers when their next payment is due. upcoming-recharge-payment-sms-automation-shopify
 

You can send out the message on the payment due date, or a specific number of days before.

send-reminder-payment-subscription-smsbump

 

Product Upsell via Keyword

The Product Upsell via keyword option is part of the Upcoming Payment automation and allows you to choose a product you wish to upsell to your customers. They can opt in for it by simply texting back the {ADD} short code, and the item will be added to their monthly subscription. 
product_upsell_SMSBump
 

Skip a Monthly Payment via Keyword

The Skip a monthly payment action, which is also available as part of the Upcoming Payment automation, allows customers to skip a month of their subscription, without having to cancel it. To do this, they just need to respond to your message with the {SKIP} keyword. 

skip_monthly_payment_SMSBump


Failed Charge 


The Failed Charge automated text messages informs your customers if there is an issue with the processing of the subscription payment. 
 

ReCharge_failed_payment_SMSBump


 

Creating an Automation


Once you’ve chosen which ReCharge automation you’d like to launch, follow the steps below to set it up.
 

1. From the side menu, click on Automations and then on the Create new automation button.
 

create_new_automation_SMSBump

 

2. Give your automation a name by writing it in the Event name field box.

create-event-name-smsbump

 

3. From the Event dropdown, select the Recharge automation you’d like to trigger.

ReCharge_automation_types_SMSBump

 

4. Under Notify make sure that Customer is selected, so that customers are the ones to receive text messages and not the you the Admin.
 

notify-customer-abandoned-cart-SMSBump

 

5. When Delay is disabled, the text will be sent automatically after 5 minutes. When enabled, you can select to Send the text after a minimum of 5 minutes up to 7 days.

 

delay-send-text-after-SMSBump


6. If your recipients are in the U.S. you can select the Attach image or GIF box and Browse for an image from your computer or from Pexels. You can also select a GIF from GIPHY.

attach-image-or-gif-automation-smsbump

 

7.  Personalize your text by writing a message in the text box, remembering to use only the keywords provided. Keep an eye out on the Characters and SMS Counter.
 

  • Emojis will decrease your character count to 66.

  • A standard SMS is 160 characters. If you exceed the limit, the SMS counter keeps track of how many texts will send.

  • Attached images or GIFs (U.S. only) allow for 1600 characters.

 

text-message-recurring-billing-successful-SMSBump


8. Click on Test Event Message to see how the text message looks like on your phone before sending it to customers.
 

9. Your Shopify account’s phone number will display as the one to receive the test message. You can also Add more test numbers. Press on OK to send the test message.

Important: Short-codes will appear with their raw titles in the test message, and will only show their dynamic values once the actual text message is sent out to customers.


SMSBump-send-test-message-recharge

 

10. If the test message looks alright, click on Save to send the automation.

 

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