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Technical Writer

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Job Description

We're SMSBump, a Yotpo Company. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90,000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

As a Technical Writer you will own the product writing & documentation domain for SMSBump and other relevant products. You’ll be a member of our product team, and serve as a key link between our product managers, engineers, UX designers & support team

The ideal candidate should have a customer focused mindset, technical savviness, and the passion to describe the most complex concepts in simple & friendly terms.

 

Responsibilities: 

 

- Develop hands-on expertise with our product, and create technically-oriented content to explain complex terms and topics internally

- Create and maintain our R&D and product documentation (general product flows, technical diagrams, processes, protocols, In-app tutorials and instructions)

- Write technical documentation for our external developer audience, such as API reference docs and developer guides

- Work with the product and marketing team to produce customer-facing content to improve product adoption and education.

- Collaborate with R&D teams, product managers, and other internal stakeholders on a daily basis

- Collaborate with external partners on the creation of Integration documentation

- Work closely with support to build and enhance our internal knowledge base

- Take part in shaping SMSBump’s voice and tone, along with the Marketing team members  

 

Requirements: 

 

- BA/BS degree or equivalent practical experience

- At least 3 years of relevant experience working on technical writing, product documentation, or online publishing (including experience with writing technical customer-facing materials)

- Ability to manage multiple competing priorities in a fast-paced, constantly changing environment

- Quick learner, with a good grasp of technical concepts

- Copywriting experience - advantage

- Experience in a SaaS company - advantage

- Experience in B2B Marketing - advantage

 

What we offer:

 

- Track to success. Work in a dynamic organization with close to 0 employee churn and the biggest Bulgarian-backed VC exit

- Ambient and laid back office atmosphere + best coffee in town

- Regular events and team buildings in and outside the country

- Competitive remuneration

- Extra health insurance package

- Company backed Hackathons, conferences, etc

- Multisport card

- Food and soft drinks bar

CV*:

Copyright © 2021 SMSBump Inc.

//sales force