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Customer Support Agent with English

Please, send us your CV & Portfolio

Job Description

We're SMSBump, a Yotpo Company. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

 

We are looking for a Customer Support/ Customer Success agent who will support our clients and help them optimise their use of the platform. This is a great opportunity for an industrious self-starter who is looking for an instrumental role within an innovative and fast-paced company.

 

Responsibilities:

 

- Collaborate closely with team members to help with support.

- Collaborate with the dev team and stay up to date with new features implemented.

- When a bug is discovered log a task and meticulously follow for its fix, managing the client and expectation through to resolution

- Delivering and communicating best conversion tactics for our clients.

- Be the trusted partner for the customer on use-case and product functionality.

- Make sure customers get the most of SMSBump by notifying them of new features and help them grow their customer base.

 

Requirements:

 

- Exceptional writing and verbal skills, as well as a C1/C2 level of English

- An analytical mindset that seeks to understand how audiences utilize the service

- Excellent communication skills and problem-solving personality

- Support experience and understanding of basic IT software and infrastructure

- Customer Success/Relationship Manager experience is a plus

- Must be flexible with working hours covering US / Weekend Shifts

 

What we offer:

 

- Track to success – work in a dynamic organisation with ambient and laid-back office atmosphere + best coffee in town

- Individualised career development, rewards and recognition.

- Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country

- Additional health insurance package

- Internal mobility program and refer-a-friend program

- Multisport card – fully covered

- Food and gift vouchers – monthly

- E-learning portals and knowledge sharing sessions.

- Company backed Hackathons, Tech conferences, workshops events, etc

- Stocked kitchen and bar.

- In light of the global pandemic, we are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model.

CV*:

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