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Customer Support Agent with English

Please, send us your CV & Portfolio

Job Description

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

 

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video.

 

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We're Yotpo SMSBump, a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90,000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.

 

We are looking for a Customer Support Agent who will support our clients and help them optimise their use of the platform. This is a great opportunity for an industrious self-starter who is looking for an instrumental role within an innovative and fast-paced company.

 

Responsibilities:

  • Collaborate closely with team members to help with support.
  • Collaborate with the dev team and stay up to date with new features implemented.
  • When a bug is discovered log a task and meticulously follow for its fix, managing the client and expectation through to resolution
  • Delivering and communicating best conversion tactics for our clients.
  • Be the trusted partner for the customer on use-case and product functionality.
  • Make sure customers get the most of SMSBump by notifying them of new features and help them grow their customer base.

 

Requirements:

  • Exceptional writing and verbal skills, as well as a C1/C2 level of English
  • An analytical mindset that seeks to understand how audiences utilize the service
  • Excellent communication skills and problem-solving personality
  • Support experience and understanding of basic IT software and infrastructure
  • Customer Success/Relationship Manager experience is a plus
  • Must be flexible with working hours covering US / Weekend Shifts

 

What we offer:

  • Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
  • Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
  • Additional health insurance package
  • Food vouchers – monthly
  • Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
  • Internal mobility program and refer-a-friend program
  • E-learning portals and knowledge sharing sessions.
  • Company backed Hackathons, Tech conferences, workshops events, etc
  • Stocked kitchen and bar
  • In light of the global pandemic, we are working in a remote capacity. When we return to the office, we expect we’ll continue working in a hybrid model
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