Jobs / Customer Support Agent with English
Customer Support Agent with English
Please, send us your CV & Portfolio
We're SMSBump, a Yotpo Company. SMSBump is a text marketing suite helping eCommerce store owners increase their ROI and customer loyalty. Currently, our product is being used by 90000+ eCommerce businesses globally. We have featured integrations for the largest eCommerce platforms including Shopify and BigCommerce.
We are looking for a Customer Support/ Customer Success agent who will support our clients and help them optimise their use of the platform. This is a great opportunity for an industrious self-starter who is looking for an instrumental role within an innovative and fast-paced company.
- Collaborate closely with team members to help with support.
- Collaborate with the dev team and stay up to date with new features implemented.
- When a bug is discovered log a task and meticulously follow for its fix, managing the client and expectation through to resolution
- Delivering and communicating best conversion tactics for our clients.
- Be the trusted partner for the customer on use-case and product functionality.
- Make sure customers get the most of SMSBump by notifying them of new features and help them grow their customer base.
- Exceptional writing and verbal skills, as well as a C1/C2 level of English
- An analytical mindset that seeks to understand how audiences utilize the service
- Excellent communication skills and problem-solving personality
- Support experience and understanding of basic IT software and infrastructure
- Customer Success/Relationship Manager experience is a plus
- Must be flexible with working hours covering US / Weekend Shifts
What we offer:
- Track to success. Work in a dynamic organization with close to 0 employee churn and the biggest Bulgarian-backed VC exit
- Ambient and laid back office atmosphere + best coffee in town
- Regular events and team buildings in and outside the country
- Competitive remuneration
- Extra health insurance package
- Company backed Hackathons, conferences, etc
- Multisport card
- Food and soft drinks bar