Integrations / Gorgias
Integrate Gorgias and SMSBump to Improve Customer Support in Shopify
Gorgias is a helpdesk for Ecommerce stores that allows your customer service team to manage all of your support in one place. Use templates, automation, rules, and macros to cut support time by 30-50%.
Your support team will be more productive and your customers will love you for it.
Get Started Fast
The app integration process is simple and straightforward and you can setup the connection between SMSBump and Gorgias in a couple of minutes.
From SMS Chat to Gorgias Tickets
Automatically create tickets in your Gorgias support system whenever a customer responds to a text message. (Requires enabled Chat)
From Gorgias Tickets to SMS Chat
Works both ways, whenever you reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation. (Requires enabled Chat)
Track Conversations in SMSBump
The conversation between you and your customers in the Gorgias support tickets will also be mirrored in the SMSBump Chat if you decide to carry out the conversation there.
Once a Gorgias support ticket is closed, the conversation will be closed in your SMSBump Chat as well.
The ROI on SMS messaging is outstanding, and SMSBump makes it super-easy! The options are great, and the support is outstanding and fast.